Product Safety Recall

Yes, you may return the cot (and mattress) to an Adairs store. Our Homemaker stores may be the most convenient option as parking is generally available immediately in front or behind the store.

Please click here to find your closest store.

Or contact our dedicated Adairs Recall Customer Service team on 0800 23 2477 Monday to Friday between 11am to 7:30pm NZ standard time for assistance in locating the most convenient store for you.

Please click here to view dis-assembly instructions.

Once our Adairs Recall Customer Service team have confirmed your collection address and details, a booking request will be sent to our delivery partner. Please allow approximately 2-3 business days for this booking request to be processed. Once our carrier has processed the request, you will:

1. Receive an SMS with two available dates for collection based on your area, please then reply to select your preferred date.
   
   
2. You will receive a booking confirmation SMS once the booking is confirmed.
   
   
3. You will receive a reminder SMS the day before the collection is due to take place.
   
   
4. You will receive a call from the driver 30-60 minutes prior to arrival.

If the available collection days are not suitable or your plans change and you are not able to be home for the collection, please call the number provided in the SMS to make alternative arrangements.

We do ask you to please contact our delivery partner urgently if your plans change and you are not going to be home for the scheduled collection.

Please note, you may live outside of the standard collection area for our delivery partner. In this case, we will advise you at the time of requesting a collection and provide alternative collection information.

We are working closely with our delivery partner to ensure your cot is collected as soon as possible and safely destroyed. As this is a specialist service, collection times will vary from location to location. Our dedicated Adairs Recall Customer Service team will be able to provide further guidance once we confirm your collection location.

A calling card will be left by the driver. You will receive an SMS notification with new proposed dates for collection. You may then nominate a new collection time and the normal collection process will apply again.

If the collection is unsuccessful after a second attempt the collection request will be cancelled by our provider. If this happens, please contact our dedicated Adairs Recall Customer Service team 0800 23 2477 Monday to Friday between 11am to 7:30pm NZ standard time for assistance.

Unfortunately, this is not a request we can accommodate. Due to the nature of this product recall, we must have a signed proof of collection from you in order to process your refund.

If our delivery partner is unable to provide you with a mutually suitable collection day/time then please contact our dedicated Adairs Recall Customer Service team 0800 23 2477 Monday to Friday between 11am to 7:30pm NZ standard time to discuss alternative arrangements.

Our dedicated Recall Customer Service Team will check your collection location against the standard collection zone for our delivery partner.

If your collection location is outside of the standard zone, our team will locate the best alternative delivery partner for your location. These partners may have a different collection process from our standard partner. Our team will finalise the best option and confirm all the details with you to ensure the collection is as convenient as possible.

The batch numbers below are impacted by the recall, and the most reliable way to check your cot is to check the batch number on the base of the cot against this list:

1606025; 1607030; 1608031; 1612041; 1703046; 1706056; 1706058; 1709067; 18016606; 18016607; 18046620;
18066622-2; 18066622-3; 18066622-4

The recall relates to cots sold between March 2016 and March 2019. There have been no reported injuries in this time.

We take product safety very seriously and undertake rigorous testing of all children’s furniture. These tests are conducted by an independent party against mandatory safety standards. We continue to re-test these products at regular intervals. The most recent test identified a variation to the original approved design. As a result, the Cooper Timber Cot no longer meets mandatory standards.

The recall relates to cots sold between March 2016 and March 2019. During this time there have been no reported safety incidents.

The Adairs mattress has not been recalled and is safe to use. However, it is too thick for use with the Cooper Timber Cot when the base is in the upper position.

Please be reassured that we take product safety very seriously. All children’s furniture undergoes strict quality assurance, and this recall does not impact any other item in the Adairs range.

Although there have been no reported injuries to date, safety is our highest priority. We therefore recommend that customers immediately stop using the cot.

We are recalling the cot so that it is removed from circulation.

No, you do not need a copy of your receipt.

If you are a Linen Lover member or the cot was delivered to your home, we should be able to locate your original purchase in our system.

You do not need to have the original packaging.

If you have chosen to have your cot collected, we do ask you to please disassemble and have it ready for collection inside your home near the front door. Our delivery partner will package it for you so that it's ready for transportation.

If you return your cot to an Adairs store, a refund will be processed immediately. Depending on your original payment method, the refund may take up to 2 business days to be credited to your account.

If you have chosen to have your cot collected, our Customer Service team will contact you to process a refund once we’ve received confirmation of collection from our delivery partners. Please note, this confirmation may take up to 2 business days from the date of collection. Depending on your original payment method, the refund may take up to 2 business days to be credited to your account.

The Adairs mattress has not been recalled and is safe to use. However, at 12.5cm thick, it is too thick for use with the Cooper Timber Cot when the base is in the upper position.

You may return the cot and mattress for a refund of both items.

Please contact our dedicated Adairs Recall Customer Service team 0800 23 2477 Monday to Friday between 11am to 7:30pm NZ standard time if you require any additional information or assistance with the recall options available.

Unfortunately, we do not stock any other children’s cots in the Adairs range.

Although there have been no reported injuries to date, safety remains our highest priority. The cot does not meet mandatory safety standards, and we therefore recommend that you immediately stop using the cot.

However, if there is no alternative sleeping arrangement available, we suggest the following as a temporary measure:

1. If the mattress in use is more than 10cm thick, position the mattress base in the lower position to ensure adequate distance between the top of the mattress and top guard rail;
   
   
2. Note, if using a 10cm thick mattress, the distance to the top guard rail meets mandatory standards in either the upper or lower mattress base position.
   
   
3. Ensure you actively monitor your child to reduce the risk of bumps against the upper guard rail.

Using a 10cm mattress, or only using the cot in the lower mattress base position, does ensure adequate distance between the mattress and top guard rail.

However, the edges of the top guard rail are not sufficiently rounded. We therefore recommend customers immediately stop using the cot.