Introducing a new way to shop

No – while most products are eligible for Click & Collect, our oversized items are not. For example, our furniture pieces, large rugs, large artwork, mirrors etc.

Yes – our oversized items (e.g., furniture, large rugs, large artwork, mirrors), Gift Cards & Linen Lovers memberships cannot be collected through Click & Collect. Gift Cards can be purchased in-store and e-Gift Cards can be purchased here.

You can add a Linen Lovers membership to a Click & Collect order with other items, but it will be shipped separately to your address.

No – Gift Cards cannot be purchased using Click & Collect. e-Gift Cards can be purchased at our Gift Cards online store here. Physical gift cards can be purchased in-store; find your nearest store here.

Linen Lovers membership cards are not available for Click & Collect. However, you can purchase a Linen Lovers membership in a Click & Collect order that contains other items. The card will be shipped separately and will be sent to your shipping address. Your membership card will not be available to collect in-store with the rest of your order.

Your Click & Collect order will be ready to pick up approximately 1 to 3 days after it has been placed.

Please bring your photo identification and confirmation email when you come into your selected collection store for Click & Collect.

We’ve put plastic carry bags to bed, so don’t forget to bring your own bag!
Our exclusively designed Reusable Bags are also available for purchase in-store and online.

Yes – we will send you a ready-to-collect email and text message when your Click & Collect order is available for pick up from your selected store.

No – for security purposes, the person named on the order must be the one to collect it from the store.

Once your order is ready to collect, you have 10 days to pick it up from your selected collection store.

Your selected collection store team will do their best to get in touch with you to arrange pick-up. If they're unable to reach you, they will refund your order back to your original payment method.

No – if you would like for your order to be delivered, please select the ‘Delivery’ option in the cart during the checkout process.

No – at this stage we are unable to offer contactless order collection.

No – an order can be either entirely Click & Collect or entirely Delivery. It is not possible to only collect part of your order once it is ready for pick-up; we will only send you a ready-for-collection email once the complete order is available. We recommend making sure you have a way to transport all your items home before heading to your selected collection store.

Yes – Click & Collect orders follow our standard returns process. You can read more about it here.

No – we recommend you choose your items carefully, as your order cannot be changed once it has been placed for Click & Collect. Our standard returns process applies. You can read more about it here.

Please contact your selected collection store, should you need to cancel your order. You can find our store locations and their phone numbers here.

We always try our best to make sure our items are in-stock when you make a purchase through Click & Collect. However, there may be times when items sell out before a store has been able to pack your order. In this event, we will work hard to obtain your items from an alternative store. In these cases, we will contact you to discuss alternatives and next steps. If required, we will refund the purchase price of products not available in your order. The remaining in-stock items will continue being processed as a Click & Collect order.