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Contactless Shopping
Updated on 17/04/2023
Please note, Our Call & Collect and Call & Deliver services are not available during our exclusive Linen Lovers Event due to high demand. Our store staff cannot put products on hold.
Need it in a hurry? Discover our fast, convenient and contactless shopping services. You can always shop our in-store range from the comfort of your home ready for delivery or pick-up. Simply call our friendly in-store team who will guide you through the best option for you.
Call our friendly in-store team who will guide you through the best option for you.
Call & Collect
We’re pleased to offer free Call & Collect services at most of our retail stores. Simply call your local store to place your order and we’ll let you know when your items are ready for collection.
How It Works
1. Browse
Explore our site and find the product(s) you’re looking to purchase.
2. Call
Call your local store to let the team know which product(s) you’d like to purchase. Our team will look to see if the product(s) you’re after are available and guide you through the next steps.
3. Payment
You’ll receive an email and/or SMS from the store to complete your purchase.
4. Collect
Our team will arrange a time for you to collect your items from the store.
Call & Collect is a free service.
Once your order is ready to collect, you have 10 days to pick it up from your selected collection store. Please check our store locator For store open hours.
Our friendly team will be in touch once your order is processed and ready for collection. On arrival, please head to the counter where a friendly team member will ask to see your photo ID and the credit card used for purchase.
Unfortunately, we cannot accept third party collections.
On arrival, please present photo ID and the same credit card used for your purchase.
Unfortunately we cannot accept third-party collections.
Once your order is ready to collect, you have 10 days to pick it up from your selected collection store.
Yes - all Adairs stores are available for Call & Collect.
No, your order must be paid for in full prior to collection.
Our Call & Collect service is limited to products available at the store and excludes oversized items.
To see if the products you’d like to purchase are available in one of the selected stores, we recommend using the Find In Store feature on our product pages.
Yes. Once your order is confirmed, your order receipt will be included within your purchase.
If you are missing items from your order, please contact the store you’ve purchased from and they will assist you.
If you have any questions about your order, please call your local store.
In the event you wish to return or refund your order, please contact your selected store who can arrange this for you.
For full Terms & Conditions, please click here.
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Call & Deliver
Call any Adairs store in New Zealand and have your items conveniently shipped to you within five* days via the fast TOLL delivery network.
Please note, regional store locations can deliver to the local area only and the service is unavailable in our outlet stores.
Call your local store for more information.
How It Works
1. Browse
Explore our site and find the product(s) you’re looking to purchase.
2. Call
Call your local store to let the team know which product(s) you’d like to purchase. Our team will look to see if the product(s) you’re after are available and guide you through the next steps.
3. Payment
You'll recieve an email and/or SMS from the store to complete your purchase.
4. Deliver
Orders placed and paid before 3pm will be booked for Apparel Line collection that same day. Orders placed and paid for after 3pm will be collected from the store by Apparel Line the following day.
Our Call & Deliver service is available for delivery fee of $19.99.
We use the fast Apparel Line delivery network to deliver you items.
Orders placed and paid after 1pm will be collected from the store by Apparel Line the following day.
No, Call & Deliver orders can not be delivered to PO Boxes or parcel lockers.
We can book your delivery with TGE for same day collection as soon as you place and pay for your order. Your delivery will arrive within 5 business days* from the collection date.
If you’re not home, TGE will leave a ‘sorry we missed you’ card and your delivery will be directed to a collection point/TOLL depot. Please follow the instructions provided by TOLL.
We will provide you with a TGE tracking number so you can track your delivery.
Call & Deliver services are limited to products available at the selected store and excludes fragile and/or oversized items. Please contact your selected store, where our team will confirm if your items meet the requirements and can be delivered by TGE.
Once you have placed an order with one of our store team, they will include the order receipt within your purchase.
If you are missing items from your order, please contact the store where you placed your order and they will assist you.
If you have any questions about your order, please call your local store.
In the event you wish to return or refund your order, please contact your selected store who can arrange this for you.
For full Terms & Conditions, please click here.
For more infromation on Shipping & Delivery options, refer to our Help Centre for detailed assistance.
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