Help Centre

Thank you for your patience during our busiest period of the year! Following the overwhelming success of our Linen Lovers and Black Friday sales, we are experiencing some delays in online orders being delivered to New Zealand. 

We’re pleased to let you know that orders placed in November are expected to arrive to New Zealand in the coming days. Please keep an eye on the tracking website included in your order confirmation email. You can use your ADA number to track your delivery progress.

We've summarised the most popular questions and answers.
Please see below for key categories and FAQs to assist you.

You can also chat with our friendly team members, submit an enquiry or request a call back. Please visit our Contact Us page for further information.