Accounts & Orders

We aim to pack and despatch orders to you as quickly as possible. Therefore, orders cannot be changed or cancelled after you click ‘Process Order’.

If you have ordered the wrong product or size, or want to change an item in your order, please see our Returns & Exchange process at here.

If you receive an error message when entering a promo code, please check if the following applies to you:

• You have already used the code. Our promo codes can only be used once, so if you have previously used the code, it won’t be able to be applied again.
  
  
• The items aren’t eligible. Please check the terms and conditions of the promo code to ensure that the items in your cart aren’t excluded from the offer, and that minimum spend requirements have been met.
  
  
• The code has been entered incorrectly. Ensure the code has been entered exactly as written and try again.
  
  
• The code has expired. Check the expiry date of the code, as some codes run for a limited time, or expire after a set period of time.
  If you have checked all of the above, and are still having issues with the code, please us a message via our contact us form.

Please check that your gift card has not expired - gift cards are valid for use for 3 years from the date of issue (or as otherwise extended by us). It is up to you to use the card’s full value before the expiry date. Any unused balance will not be refunded or credited when the card expires.

Note, only gift cards commencing with number 608621 may be redeemed online. If your gift card has a different prefix to the one above, it cannot be redeemed online, and may be redeemed in store only (if it is within 12 months from date of issue).

You are able to place a Call & Collect order for your convenience. Simply contact your local store with your product selection, and our friendly team will put aside your order for you. Payment will be made upon collecting your order in-store.

Any items you add to your cart will be available for anyone to purchase until you have checked out, paid and your order has been confirmed. During busy periods, it is possible for items to sell out while you are shopping. If you receive an error stating that you cannot checkout due to an item being unavailable, you will need to remove this item from your cart to complete your order.

If you can't remember your password, just click the Forgotten Password link on the Login Page, which is located on the Join/Login link at the top of the website. You’ll then be sent a link to enable you to reset your password.

Note, it is possible to receive our emails and place orders without creating an account. If you have tried to login but your email isn’t recognised in our system, this may be because you do not yet have an online account with Adairs. Please try creating a new account.

Please note, purchasing a Linen Lover membership will not automatically provide you with an online account – if you would like to create an online account, please go to our website to do so.

You can find your member number on the reverse of your physical card. It can also be found at the top and in the member details section of every promotional email you receive from us.

You can also request your number via our Linen Lovers member number request form here. Note, in some rare instances we may not be able to find you in our database, therefore please contact our Customer Support team for assistance via our contact us form.

If you receive an error message when entering your Linen Lover membership number at checkout, it could be for one of the following reasons:

• The Linen Lover number that you have entered is incorrect – please contact our Customer Service Team via Contact Us who will be able to look-up your membership number using your email address, and provide you with the correct Linen Lover membership number.
  
  
• Your Linen Lover membership has expired you can purchase a new membership for $19.95 by adding to your cart on the checkout page.
  If the above doesn’t help you, and you are still experiencing issues entering your Linen Lover membership number at checkout, please call our Customer Support Team for assistance via Contact Us.

You may have since been issued a permanent member number which has now replaced your temporary member number.

You can find your member number via our Linen Lovers member number request form here. Enter the email address linked to your Linen Lovers membership and if we can find you in our database, we’ll send you an email with your Linen Lovers member number.

Note, in some rare instances we may not be able to find you in our database, therefore please contact our Customer Support team for assistance on 0800 23 2477 (free call New Zealand) or send us a message via Contact Us.

So you don’t miss hearing about our exclusive shopping events and major sales, twice or 4 times a year we’ll send you an SMS to let you know. When you joined the Linen Lovers program, as part of the terms and conditions you opted into promotional SMS marketing. See Linen Lovers Terms & Conditions here. To opt out, simply text STOP to the mobile number provided in the SMS we sent you.